Once availability of your safaris status update and invoice has been sent from our company a non-refundable 30% deposit is due at the time of booking until then there shall be no binding contract until the deposit has been paid. Regrettably, failure to remit your deposit or payments on time may result in an automatic release of the confirmed availability and cancellation fees might apply ,at this point we treat your booking as cancelled.
The balance is payable (45) days prior to your safari departure .
Any safari cancellation made for any reason should be done in writing and in such instances cancellation charges will be levied as follows: The 30% deposit is non refundable.
50 – 30 days 30% of the total invoice
29– 16 days 75% of the total invoice
15- 0 days 100% of the total invoice
No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive tour price, or whether they are in respect of pre-booked optional arrangements.
If circumstances beyond our control force us to cancel a tour, in whole or in part, such as natural disaster,civil unrest, or war, then we will attempt to refund as much of the tour fee as possible. However, we cannot guarantee a full refund.
All types of special requests for services must be made at the time of booking(eg diet). While The Company will make every endeavour to comply with the special requests the same cannot be guaranteed and The Company cannot accept responsibility for non-compliance by any of the service providers .The cost elements will be communicated based on the type of special requests required by client(if any).
Flying Dove Tours reserves the right to alter arrangements of the route or to cancel the operation of a scheduled tour should conditions necessitate. This will be communicated to you as early as possible.
All clients are responsible and advised to take out comprehensive travel insurance eg
- Accidental death and disability
- Emergency medical evacuation
- Trip cancellation
- Major Medical and Loss of personal effects and to familiarise themselves withany exceptions and conditions as may be imposed by the insurance company or underwriters issuing the policy of insurance which theyselect.
The Company shall not be responsible or liable:
The company and its agents act only as agents of the tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner
Every client is responsible for ensuring that they are in the possession of the correct documentation prior to their departure. The Company shall not be responsible for any consequences whatsoever should the client fail to ensure that he/she has complied with the necessary health, passport, visa, re-entry permits, or other legal requirements.